Almost every organization has some version of the motto, “Trust the Process.” Regardless if the processes are horrible, confusing, or convoluted, everyone usually finds comfort in trusting the process, mainly because it’s safe. The problem with living by the phrase “Trust the Process” (or its many variations) is that it usually morphs into, “Assume that the Process Will Fix Things for Us.”
While the phrase itself provides some immediate refuge from business challenges, it will also entice you into letting down your guard, making you passive and, even worse, reactive. This allows problems to pile up to a point where actually solving them appears unmanageable, if not impossible.
When a phrase becomes a crutch, distracting you and your team from engaging with your business challenges, it becomes meaningless.
A process is just a tool for people to execute against. Place trust in people, not the process.